{"id":6419,"date":"2014-02-27T10:11:00","date_gmt":"2014-02-27T07:11:00","guid":{"rendered":"http:\/\/thessalika-nea.gr\/wordpress\/?p=6419"},"modified":"2014-02-27T10:11:00","modified_gmt":"2014-02-27T07:11:00","slug":"kamposnews-customer-care-team-member","status":"publish","type":"post","link":"https:\/\/thessalika-nea.gr\/?p=6419","title":{"rendered":"::kamposnews\/\u0398\u03b5\u03c3\u03c3\u03b1\u03bb\u03b9\u03ba\u03ac \u039d\u03ad\u03b1:: \u0398\u03ad\u03c3\u03b5\u03b9\u03c2 \u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1\u03c2-\u0392\u039f\u039b\u039f\u03a3:Customer Care Team Member"},"content":{"rendered":"<div id=\"ctl00_masterContent_advertTextPanel\" itemprop=\"description\">\n<div style=\"text-align: center;\">\n<b><img decoding=\"async\" class=\"companyLogoClass companyLogoShowAdvertClass\" src=\"http:\/\/img.skywalker.gr\/images\/imageid13543.jpg\" id=\"ctl00_masterContent_companyLogo\" itemprop=\"contentURL\" style=\"border-width: 0px;\" \/>&nbsp;<\/b><\/div>\n<div style=\"text-align: center;\">\n<b>Customer Care Team Member<\/b><\/div>\n<p><\/p>\n<div style=\"text-align: center;\">\n<i>Volos, Thessalia, Greece \u00b7 Customer Care \u00b7 CT01<\/i><\/div>\n<p><b>Description<\/b><\/p>\n<p>We are looking for a<br \/>\ncustomer-oriented service representative to act as a liaison, provide<br \/>\nservices information and resolve any emerging problems that our clients<br \/>\nmight face with accuracy and efficiency.<\/p>\n<p>The target is to ensure excellent<br \/>\nservice standards and maintain high customer satisfaction via phone and<br \/>\nemail. We have two customer segments (boat owners and travellers) and<br \/>\ndepending on your performance you will focus on one of the two. Your<br \/>\ndaily tasks will <br \/>\n<a name='more'><\/a>require that you:<\/p>\n<ul>\n<li>Answer incoming phone calls and reply to emails<\/li>\n<li>Identify and assess customers\u2019 needs to achieve satisfaction<\/li>\n<li>Provide info &amp; general support to website visitors<\/li>\n<li>Keep records of customer interactions, process customer accounts and file weekly\/monthly reports<\/li>\n<li>Follow communication procedures, guidelines and policies<\/li>\n<li>Follow Quality Assurance guidelines<\/li>\n<li>Take the extra mile to serve customers<\/li>\n<\/ul>\n<p><b>Requirements<\/b><\/p>\n<p>Must have:<\/p>\n<ul>\n<li>2+ years of customer support experience<\/li>\n<li>Strong phone contact handling skills and active listening (English, Greek)<\/li>\n<li>Ability to multi-task, prioritize, and manage time effectively<\/li>\n<li>Customer orientation and ability to adapt\/respond to different types of characters<\/li>\n<\/ul>\n<p>Will be a plus:<\/p>\n<ul>\n<li>Familiarity with CRM systems and practices<\/li>\n<li>University degree<\/li>\n<li>Sailing\/boating experience<\/li>\n<li>Other foreign languages<\/li>\n<\/ul>\n<p><b>Benefits<\/b><\/p>\n<ul>\n<li>Competitive salary, depending on skills and experience<\/li>\n<li>Private health insurance<\/li>\n<li>Lunch &amp; caffeine is on the house<\/li>\n<\/ul>\n<p><\/p>\n<div style=\"text-align: center;\">\n<b><a href=\"http:\/\/incrediblue.workable.com\/jobs\/4981\" target=\"_blank\">[To send your CV please click here]<\/a><\/b><\/p>\n<p>\n<b><a href=\"http:\/\/www.skywalker.gr\/%CE%B5%CF%81%CE%B3%CE%B1%CF%83%CE%AF%CE%B1\/133610--Customer-Care-Team-Member---Volos\">http:\/\/www.skywalker.gr\/%CE%B5%CF%81%CE%B3%CE%B1%CF%83%CE%AF%CE%B1\/133610&#8211;Customer-Care-Team-Member&#8212;Volos <\/a><\/b><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Customer Care Team Member Volos, Thessalia, Greece \u00b7 Customer Care \u00b7 CT01 Description We are looking for a customer-oriented service representative to act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[228],"class_list":{"0":"post-6419","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-1","7":"tag-228"},"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=\/wp\/v2\/posts\/6419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6419"}],"version-history":[{"count":0,"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=\/wp\/v2\/posts\/6419\/revisions"}],"wp:attachment":[{"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thessalika-nea.gr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}